INOVASI PELAYANAN PUBLIK MELALUI APLIKASI SUKET DI BALAI DESA JEKAWAL
PUBLIC SERVICE INNOVATION THROUGH THE SUKET APPLICATION AT JEKAWAL VILLAGE HALL
DOI:
https://doi.org/10.63353/r0sjdm84Keywords:
Public Service Assistance; Innovation; Suket ApplicationAbstract
The aim of this research is to find out and explain Public Service Innovation through the Suket Application at the Jekawal Village Office, Sragen Regency. The subjects in this research include the Village Head, the Head of Administration (Public Services) who functions as the Suket application manager, and the Head of the Financial Agency. The method used in this research is qualitative, with an emphasis on interviews and descriptions. Data was successfully collected through observation and documentation techniques. This research shows that innovation in public services through the Suket Application at the Jekawal Village Hall has provided many benefits for the community and a number of village officials. Apart from that, accountability in service as a whole is considered good. This is evident from the way village officials provide services to the community in meeting the needs of local residents with a friendly and polite attitude. With services that meet standards, the service process can run effectively and be accountable. Apart from that, in implementing public services at the Jekawal Village Hall, they have utilized an online application, namely Suket, which is an application introduced by KOMINFO to make it easier to process and issue various types of certificates, but unfortunately access is only limited to village admins and local residents cannot access it from home.
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